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How to Change or Reset Your Password

Guide with steps to change or reset your account password.

Updated over a month ago

It's not possible to change your account password from the settings. Instead, you should log out of your account and visit the log in page where you can follow the flow to reset your password.

Steps to reset your password

  1. Visit the log in page

  2. Click on Forgot password?

  3. Enter your email address and click Send Reset Link

  4. Locate the password reset email in your email inbox and click the link in the email to confirm the change and set your new password

  5. Navigate to the log in page again and log in with your new password

Troubleshooting steps

If you aren't receiving the password reset emails and you don't see them in your spam or junk folder, try adding the sender email - [email protected] - to your contacts, waiting about ten minutes, and then requesting the email again to ensure it's not being blocked by your email provider.

If you still aren't receiving the email or are having other issues with the password reset process, please contact Carde.io support for further assistance. Be sure to include your account email address and screenshots of any errors you may be seeing.

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