Players can change their account email address and password from the settings in their account. This applies to accounts on the following sites:
Note: It's not possible to change the account email or password for accounts on the 2.0 Dashboard. Instead, visit the Invite Members to an Organization guide to replace the account and follow the steps here under Reset Your Password to change the account password.
Change Account Email
To change the email address for an account:
Log in to the account
Click on the user at the top right
Select Profile & Settings
Click on Account Management
Under Email Address, enter the current account email, the new desired email, and the current password for the account
Click Change Email
Check your email inbox and click the verification link to activate the account under the new email address
Note: The account email cannot be changed to an email address that already has an account associated with it.
Change Account Password
To change the password for an account while logged in:
Click on the user at the top right
Select Profile & Settings
Click on Account Management
Under Password, enter the current password, new password, and confirm the new password
Click Change Password
Reset Your Password
If you forgot your password and cannot log in, or you want to change the password for an account on the 2.0 Dashboard, you can reset your password by following these steps:
Navigate to the log in page
Click on Forgot password?
Enter your email address and click Send Reset Link
Follow the instructions sent to your email to create and set a new password
Navigate to the log in page again and log in with your new password
Troubleshooting Steps
Not Receiving the Reset Email
Check your spam or junk email folder to ensure the reset email wasn’t incorrectly filtered
Add the sender email - [email protected] - to your contacts, wait about ten minutes, then request the email again to ensure it's not being blocked by your email provider
Email Address Issues
Make sure you’re entering the correct email address associated with your account
If you still aren't receiving the email or are having other issues with the password reset process, please contact Carde.io support for further assistance. Be sure to include your account email address and screenshots of any errors you may be seeing.