The specific product and fulfillment information depends on the game and publisher.

Please reference the Distributor Changes article for more information on checking and changing a store's preferred distributor.

For order help, tracking information, returns or quality issues, product availability and other shipping requests for games on the 1.0 Dashboard, please contact [email protected].

Lorcana product is handled by each store's respective preferred distributor. Stores can contact their distributor for any questions about their product allocations or any shipping concerns.

Additional questions or concerns about Lorcana product or any store address updates for shipping can be directed to the Ravensburger team at [email protected].

Questions about Riftbound product and promos, such as Nexus Night kits and Pre-Rift Event kits, can be directed to [email protected] and [email protected].

Questions about Wonders of the First product can be directed to the store's chosen distributor, [email protected], or [email protected].

Questions about Neuroscape product can be directed to [email protected].

Questions about UniVersus product can be directed to [email protected] and [email protected].

For games on the Admin Dashboard, publishers pull the store address from the Organization Settings page for shipping purposes. Ensuring this address is up to date will help to prevent any delays or issues with shipping and delivery.

To update the store address:

When a store updates their store address, every publisher they run events for will be notified and can ask for supporting documentation before finalizing the change.