Enabling Stripe Payments in Carde.io
Setup Steps
To enable Stripe payments:
Log in to the 2.0 Dashboard
Navigate to Organization Settings
Click on the Payment tab
Click on Set Up Stripe payments
Follow the on-screen prompts to link your Stripe account
Post-Setup Access
Once Stripe is successfully linked:
Your store can collect online payments during registration
Refunds can be issued from the Players tab under the Payment column
Disconnecting Stripe
Navigate to Organization Settings
Click on the Payment tab
Click on the gear icon next to Set up Stripe payments
Click on Disconnect Stripe
You can also navigate to your Stripe Dashboard to update your Stripe account settings from this page.
Notes
Stripe setup is required for any online payment or refund functionality
If you encounter issues with Stripe account creation or login, refer to Stripe Support for account-specific issues
Payouts, Fees, and Refunds
Payments & Payouts
Payouts should be received within 7-14 days of event completion
Events must be marked as complete to receive payment
Stores can view receipts in their connected Stripe account
Fees
Stripe applies a $0.30 + 2.9% processing fee per transaction
Carde.io applies a 5% service fee per transaction
Any required local taxes may also be applied
Refunds
If the event is still coming up or ongoing, you can refund players by logging in to the 2.0 Dashboard and following these steps:
Navigate to the event page > Players tab
Find the player that needs to be refunded
Click the drop-down that says Paid via Stripe
Select Cancel & Refund