For general steps to connect Stripe to a store on the Admin Dashboard and for information about payouts and fees, visit the Stripe Setup & Payments guide.

Payment and refund options can be set up for an event by navigating to the Event Details page, then clicking into the Settings tab and scrolling down to the Payment & Refunds section.

Payments can be enabled and disabled from the drop-down menu on the Event Details page:

Or in Event Details > Settings > Payment & Refunds, by toggling the Collect Digital Payments option:

Enabling the Allow Players to Skip Payment setting will give players the option to either pay via Stripe during registration or to defer their payment until they are at the store in-person. Players who choose to skip online payment when they register for the event will be noted in the Players tab under the Payments column as Unpaid.

The refund policy will always be set to Automatic if someone cancels before deadline by default. To disable automatic refunds, this policy can be changed to either allow event staff to process refunds manually or to disallow event staff from processing refunds at all.

Refund Policy options:

There are multiple ways to set a specific window for automatic refunds to ensure that players are only automatically refunded at certain times. These options can be found in Event Details > Settings > Payment & Refunds.

Choose a specific date and time to close refunds. Leave this option blank to close refunds manually.

Input a number to automatically close refunds a certain number of minutes before the event starts. For example, entering "60" will close automatic refunds 60 minutes (1 hour) before the start time of the event.

Toggle this option on to stop automatic refunds when the event reaches maximum capacity.

Manual refunds can be issued for an event at anytime, whether the event is upcoming, ongoing, or has already concluded.

Steps to issue a player refund:

Note: Refunds may take up to 7-14 days to process.